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9ku Privacy Policy — How We Keep Your Data Safe

Your personal data matters to us. Read this Privacy Policy to understand in detail how 9ku collects, uses, and protects your data.

Last Updated: January 2026
Table of Contents

1 Introduction

9ku (hereinafter referred to as "we", "the platform", or "9ku") takes your privacy seriously. This Privacy Policy explains how we collect your personal information, how we use it, and how we keep it secure.

By using the 9ku website or app, you agree to this Privacy Policy. This policy is part of our Terms and ConditionsApplicable in conjunction with.

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

2 What Information We Collect

To ensure the smooth operation of the 9ku platform and deliver the best experience, we collect the following types of information:

Information Provided Directly

  • Full name, date of birth, and nationality.
  • Email address and mobile number.
  • Home address and postcode.
  • National ID or passport details (for KYC verification).
  • Payment method details (Mobile Banking, Nagad, Rocket numbers, etc.).

Automatically Collected Information

  • IP address and device type.
  • Browser type and operating system.
  • Time spent on site, pages visited, and click data.
  • Gaming activity, betting history, and transaction records.
  • Information obtained through cookies and similar tracking technologies.
Types of Data Source Requirements
Identifying Information At Registration Mandatory
Contact Information Registration & Profile Mandatory
KYC Documents Verification Process For Withdrawals
Payment Information Transaction Time Mandatory
Device & Log Information Automatic For Security
Gaming Activity Platform Usage For Service Improvement

3 How Your Information Is Used

9ku uses your information solely for specific, legitimate purposes. We never use your personal data for anything beyond what is necessary.

Key Use Cases

  • Account Management: Registration, login, and profile management.
  • Identity Verification: To complete the KYC process and prevent fraudulent activity.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To assist you with questions and resolve any issues.
  • Security Assurance: To prevent fraud, hacking, and misuse.
  • Service Improvement: Data analytics to improve your platform experience.
  • Marketing Communications: To inform you about promotions and offers, with your consent.
  • Legal Obligations: To meet regulatory authority requirements.

If you wish to opt out of marketing communications, you can do so at any time from your profile settings.

4 Data Sharing & Third Parties

9ku never sells your personal data. However, it may be shared with trusted third parties in certain circumstances required to operate our services.

When Information Is Shared

  • Payment Processors: To process transactions securely (Mobile Banking, Nagad, Rocket).
  • KYC Service Provider: Licensed entities for identity verification.
  • Technology Partners: Cloud and security services for platform operations.
  • Legal Authorities: In response to a valid order from a court or government authority.
  • Business Transfers: In the event of a merger or acquisition (you will be notified in advance).

All third parties are contractually bound to uphold our privacy standards. They may not use your information for their own purposes.

5 Cookie Policy

9ku uses cookies and similar tracking technologies on its website and app. These help enhance your browsing experience and improve the quality of our services.

Cookie Types

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your preferences, language, and settings.
  • Analytics Cookies: Site usage statistics are collected and used to improve our services.
  • Marketing Cookies: To show relevant ads — only with your consent.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features on the site.

6 Data Protection Measures

9ku employs industry-leading technology to protect your personal data. Our security infrastructure is continuously monitored and updated.

  • 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
  • PCI DSS Compliance: Payment information is stored in compliance with international card security standards.
  • Two-Factor Authentication: An additional layer of security for your account.
  • Real-Time Monitoring: Suspicious activity is automatically detected and blocked.
  • Restricted Access: Only authorized personnel can access data on a need-to-know basis.
  • Regular Security Audits: Regular security audits conducted by independent experts.

No data transmission over the internet is ever fully secure. We provide the highest level of protection available, but we cannot guarantee absolute security. Please keep your password safe.

7 Data Retention Policy

9ku retains your data only for as long as necessary or as required by law.

Types of Data Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 Years Financial Regulations
KYC Documents 5 years after the end of the relationship Anti-Money Laundering Regulations
Gaming History 3 Years Dispute Resolution
Customer Support 2 Years Service Quality Monitoring
Marketing Information Until consent is withdrawn Based on Your Preferences

8 Your Privacy Rights

As a 9ku user, you have clear rights over your personal data. We respect these rights and are committed to upholding them.

Right to Access The right to know what information we hold about you.
Right to Rectification The right to correct inaccurate or outdated information.
Right to Erasure To request deletion of your data under certain conditions.
Right to Object To object to data processing in certain circumstances.
Portability Rights The right to receive your data in a machine-readable format.
Right to Restriction To restrict data processing in specific situations.

To exercise any of these rights, please contact our support team. We typically process requests within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain why.

9 Minors' Data

9ku is intended for users aged 18 and above only. We do not knowingly collect personal data from anyone under the age of 18.

If you believe a minor is using our platform, please contact us immediately. The relevant data will be promptly deleted and the account will be closed.

Age is verified during registration. Providing a false age will result in account termination.

10 Changes to the Privacy Policy

9ku may update this Privacy Policy at any time. For significant changes, we will notify you via your registered email or through a platform notification.

  • The date of any changes will always be shown at the top of this page.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you disagree with the policy, you may close your account at any time.

11 Contact Us

For any questions, data requests, or complaints regarding our Privacy Policy, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Available 24/7 at the bottom-right corner of the platform.
  • Response Time: Within 24 hours.

Your privacy is our priority. Feel free to reach out to us with any concerns.

Why Is Your Data Safe with 9ku?

Discover the core pillars of our privacy protection

256-bit SSL Encryption

Every transaction and data transfer is protected with bank-grade encryption. No third party can intercept your data.

Strict KYC Verification

Every account is verified to protect your identity and funds and to prevent fraud.

Your Data Is Never Sold

9ku never sells your personal data to advertisers or third parties — that is our core commitment.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems and identify vulnerabilities.

Your Data, Your Control

View, update, or request deletion of your data at any time from your account settings.

24/7 Support

For any privacy-related questions, our Bangla-speaking support team is always ready to help.

Start Secure Gaming at 9ku

Done reading our Privacy Policy? Go ahead and register today — enjoy a safe and entertaining gaming experience.

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