9ku Terms & Conditions — Everything You Need to Know Before You Play

1 Introduction & General Information

9ku (hereinafter referred to as the "Platform", "we", or "9ku") is an internationally licensed online gaming and Sports Betting service provider. These terms and conditions apply to all users of the 9ku website and mobile application.

By using any 9ku service, you are considered to have fully agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use our platform.

2 Eligibility & Age Requirements

To open an account and use our services on 9ku, you must meet the following requirements:

• You must be 18 years of age or older.
• Online gaming must be legal in the country or region from which you are accessing the platform.
• All information you provide must be truthful, accurate, and up to date.
• You must not have been previously banned from 9ku or had an account closed.
• Each individual may register only one account.

3 Account Registration & Verification

Registration on 9ku is completely free. During sign-up, you will be required to provide your correct name, mobile number, and other relevant details. Providing false information may result in your account being closed at any time.

KYC Verification

As part of our Know Your Customer (KYC) process, identity verification is mandatory before withdrawals can be processed. This may require:

• A clear photo of your National ID (NID) or passport.
• Proof of address (bank statement or utility bill).
• Proof of payment method ownership.

Account Security

• Keep your password strong and never share it with anyone.
• If you notice any suspicious activity on your account, contact support immediately.
• We recommend keeping Two-Factor Authentication (2FA) enabled on your account.

4 Deposit & Withdrawal Rules

9ku supports deposits and withdrawals via Mobile Banking, Nagad, Rocket, and other local payment methods. Our payment policy is fully transparent and secure.

Withdrawal Terms

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the deposit.
• Wagering conditions must be fulfilled before withdrawing any bonus balance.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

5 Bonus & Promotion Terms

9ku offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and referral bonuses. Each bonus has its own terms, which are detailed on the relevant offer page.

General Bonus Terms

• Each bonus is available once per account only.
• A wagering requirement must be met to withdraw bonus funds (typically 10–30x).
• If bonus abuse is detected, the bonus and any associated winnings may be forfeited.
• Each bonus has a set expiry date — it will be forfeited if not used within the specified period.
• Attempting to claim bonuses through multiple accounts or from the same device will result in all associated accounts being closed.

6 Betting Rules

9ku offers Sports Betting, live betting, slots, and Live Casino. Each game or betting category has its own rules, which are clearly stated on the relevant page.

Sports Betting

• 9ku has the final authority to determine whether a bet is valid.
• If a match is cancelled, the stake will be refunded.
• Odds in live betting update in real time; odds on confirmed bets remain unchanged.
• 9ku reserves the right to void any bets placed at incorrect odds due to a technical error.

Slots & Casino Games

• All games are powered by certified Random Number Generator (RNG) technology.
• If a connection is lost mid-session, the outcome of that round will be determined using server data.
• Any abnormal winnings resulting from a game error or bug will be deemed void.

7 Prohibited Activities

The following activities are strictly prohibited on the 9ku platform and may result in account termination as well as legal action:

• Abusing bonuses by creating multiple accounts.
• Participation in match-fixing or any other illegal activities.
• Money laundering or any illegal financial transactions.
• Hacking the platform's software or using bots.
• Attempting to access another user's account.
• Creating an account using a false identity or fraudulent information.
• Making transactions using another person's payment method.

8 Privacy & Data Protection

9ku takes the protection of your personal information very seriously. To learn how we collect, use, and safeguard your data, please review our Privacy PolicyDetails are provided therein.

• Your information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• User data is not shared with any authority except where required by law.
• You may request to update or delete your information at any time.

9 Responsible Gaming Policy

9ku believes entertainment should be fun and in control. We actively promote responsible gaming and provide a variety of tools to support it.

• Deposit Limit: Set daily, weekly, or monthly limits.
• Session Time Limit: Set an automatic logout after a specified period of inactivity.
• Cooling-Off Period: Temporarily pause your account.
• Self-Exclusion: Permanent account closure is available.

To learn more, visit our Responsible Gaming Visit the page.

10 Account Closure & Suspension

9ku reserves the right to temporarily or permanently suspend your account for any of the following reasons:

• Violation of these terms and conditions.
• Failed KYC verification or submission of false information.
• Fraud or suspicious activity.
• Legal requirements or directives from regulatory authorities.

You may voluntarily close your account at any time. You will be given the opportunity to withdraw any valid balance before the account is closed.

11 Right to Amend Terms

9ku reserves the right to modify these terms and conditions, in whole or in part, at any time. For significant changes, you will be notified via your registered email or through a platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly to stay informed.